Why Siebel CRM?
company had seen increasing competition across all product lines and customer segments in the past decade. To respond quickly and maintain its firm footing in the industry, the company wanted to develop a new platform that would help streamline customer sales and marketing operations, enable more responsive processes for serving and growing customer accounts and reduce the total cost of associated operations due to licensing, infrastructure and application maintenance.
We help them with implementing an Oracle Siebel solution that met its immediate and long-term performance goals. As the company’s new sales platform evolves into a mobile sales platform, it will make the sales force even more agile and flexible – and further reduce the time from customer order to product installation. These and further improvements in the sales process will lead to stronger sales results and customer satisfaction, which will help the company remain a leader in the telecommunications market
the company needed to consolidate multiple sales systems and redesign sales and marketing processes to serve multiple businesses and customer segments efficiently and comprehensively.
The business recognized that with a new platform, it could improve sales performance and increase sales results by making the company better able to negotiate with customers and more quickly respond to offers made by competitors. The company also wanted to build a solid foundation for future growth and knew that current systems did not comply with the latest security policies and architecture standards or feature disaster recovery.
The new platform would need to be standardized for the entire business-to-business market (small and medium businesses, large corporate accounts and wholesale) and across different sales channels, including internal sales teams and sales partners.
Solution we provide For Oracle Siebel CRM.
To deliver the platform this company needed, We drew upon its history with the company, its deep understanding of the company’s processes, operations and system environments and its demonstrated ability to execute large, complex projects. our solution used the Oracle Siebel CRM 8.0 package with an eCommunications vertical, which used such modules as Accounts, Opportunities, Activities, Quotes, Orders, Agreements, Product Configurator, ePricer and Product Promotions. To help the business better focus on analytics, We also helped implement the Oracle Business Intelligence (BI) suite, which provided sales and marketing teams better insights into sales force performance, as well as a pilot for a mobility module that helped sales agents perform sales tasks on the go.
Providing assistance with the new system’s design, build, user acceptance testing and rollout.
our “trained the trainers,” helping the company’s resources replicate the training for more than 7,000 end users.
Providing updates and maintenance to the new system after delivery.